Terms & Policies

Please review our general terms, conditions, and cancellation policies.

1. General

By booking with Royal Holidays, you agree to the terms and conditions outlined below. These terms govern all travel services including holidays, FITs (Free Independent Travelers), group tours, and bespoke arrangements. Royal Holidays acts as an intermediary between clients and service providers such as airlines, hotels, transporters, and other vendors.

2. Booking & Payments

All bookings are subject to availability and confirmation.
A deposit is required to secure any booking; the balance must be paid within the specified timeline prior to departure.
Failure to make full payment may result in automatic cancellation of the booking.
Prices are subject to change without prior notice due to currency fluctuations, fuel surcharges, taxes, or supplier revisions.

3. Cancellation & Refund Policy

Cancellation must be made in writing via email.
Cancellation charges will apply as per airline, hotel, and supplier policies, which may vary by destination and season.
Refund timelines depend on third-party suppliers and may take several weeks.
Service fees charged by Royal Holidays are non-refundable.

4. Amendments

Any changes to confirmed bookings (dates, names, services, etc.) will be subject to availability and may incur additional charges.
Certain bookings may be non-amendable as per supplier policies.

5. Travel Documents & Visa

It is the client’s responsibility to ensure valid passports, visas, permits, and health documents.
Royal Holidays may assist with visa guidance but does not guarantee approval.
Any loss due to incomplete or incorrect documentation will not be the responsibility of Royal Holidays.

6. Liability

Royal Holidays acts only as a facilitator and is not liable for any injury, loss, delay, or damage caused by third-party service providers.
We are not responsible for delays or cancellations due to force majeure events such as natural disasters, political unrest, pandemics, or airline disruptions.
Clients are advised to purchase comprehensive travel insurance.

7. Travel Insurance

Travel insurance is strongly recommended for all travellers.
Royal Holidays shall not be held liable for any losses that could have been covered under an insurance policy.

8. Pricing & Inclusions

Prices include only those services specifically mentioned in the itinerary.
Any additional services, personal expenses, or optional tours are not included unless specified.

9. Conduct & Responsibilities

Clients are expected to comply with local laws, customs, and regulations of the destination.
Royal Holidays reserves the right to terminate services without refund if a client’s behavior is disruptive or unlawful.

10. Complaints & Claims

Any issues during travel must be reported immediately to the service provider or Royal Holidays representative.
Claims after completion of travel must be submitted in writing within 7 days of return.

11. Force Majeure

Royal Holidays shall not be held responsible for failure to perform obligations due to events beyond control, including but not limited to natural calamities, war, strikes, pandemics, or government restrictions.

12. Jurisdiction

All disputes shall be subject to the jurisdiction of courts in Jamnagar, Gujarat, India.

1. Cancellation Process

All cancellations must be submitted in writing via email.
The date of receipt of the cancellation request will be considered the official cancellation date.

2. Cancellation Charges

Cancellation charges will apply as per the timelines below (unless otherwise specified at the time of booking):

60 days or more prior to departure: Deposit amount or service fee (non-refundable)

50–59 days prior: 25% of total booking cost

40–49 days prior: 50% of total booking cost

                                            Less than 39 days / No show:
                                            100% of total booking cost
                                        

Note: Certain bookings such as peak season travel, luxury hotels, cruises, or special events may have stricter cancellation terms, which will be communicated at the time of booking.

3. Third-Party Supplier Policies

Airlines, hotels, and other suppliers may have separate cancellation rules, which will override the above where applicable.
In many cases, airline tickets and special promotional fares are non-refundable.

4. Refunds

Refunds, if applicable, will be processed after receiving funds from the respective suppliers.
Processing timelines may vary and can take 2–6 weeks or longer depending on the supplier.
Service fees, visa charges, and processing fees are non-refundable.

5. Amendments Instead of Cancellation

Wherever possible, Royal Holidays will assist in modifying travel plans to minimize cancellation charges.
Amendments are subject to availability and may involve additional costs.

6. Force Majeure

In case of cancellations due to circumstances beyond control (natural disasters, political unrest, pandemics, airline disruptions, etc.), policies of the respective suppliers will apply.
Royal Holidays will provide all possible assistance but cannot guarantee full refunds.

7. Travel Insurance

Clients are strongly advised to purchase comprehensive travel insurance to cover cancellation charges and unforeseen losses.

Terms & Policies

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